| Sub-processor | Purpose | Data | Location | Transfer Mechanism | Supplemental Measures | Contact Details |
|---|---|---|---|---|---|---|
| Amazon Web Services, Inc | Hosting services | Customer entered data (contacts, cases, opportunities, tasks, history, configuration), application logs | USA | DPF | Encryption of data in transit and at rest. Encryption key stored in the EU. DPA Security | AWS Compliance contact us 410 Terry Avenue North, Seattle, WA 98109-5210, USA |
| Digital Ocean LLC | Hosting Services | Customer entered data (account details, contacts, send data) | USA | DPF | Digital Ocean takes the following technical and contractual measures to protect data: DPA | privacy@digitalocean.com. 101 Avenue of the Americas 10th Floor New York, NY 10013 USA |
| Helpscout Inc. | Help desk services for customer support queries | Customer emails | USA | SCCs | Data is encrypted at rest, including 3rd party keys stored by Apps. SCCs | dpa@helpscout.com 100 City Hall Plaza, 5th Floor; Boston, MA 02108, USA |
| Akamai Technologies International AG (Linode LLC) | Hosting services | Email files containing recipient and sender information e.g. email addresses, custom field data, tracking data. | USA | DPF | Security measures to protect data: DPA Security | privacy@linode.com 249 Arch Street 19106 Philadelphia, Pennsylvania, USA |
| WideFM t/a Juice Broadband | Hosting services | Used for email server hosting. Emails scheduled via the Transpond platform are sent through servers hosted by WideFM. | UK | Encryption | Security | WideFM t/a Juice Broadband, Unit 6 The Concept Centre, Innovation Close, Poole, Dorset, BH12 4QD |
| Google Inc. | Email Services | Content of communications between a customer and Capsule support. Data subject emails. | USA | DPF | Encryption of data in transit and at rest for Google Cloud Platform and Google Workspace. External Encryption Key storage outside of Google‘s technical infrastructure. DPA Data Processing AmendmentData Transfer Mechanisms | https://cloud.google.com/ Googleplex. 1600 Amphitheatre Pkwy, Mountain View, CA 9404 |
| CapsuleCRM Inc. | Customer support services | Customer name, Content of communications between a customer and Capsule support | USA | DPF | Data is encrypted at rest and in transit DPA Security | support@capsulecrm.com 11845 W Olympic Blvd, Suite 1100, West Tower, 11th Floor, Los Angeles. CA90064 |
| Zestia Limited | Customer support services | Customer name, Content of communications between a customer and Capsule support. | UK | SCCs | Data is encrypted at rest and in transit DPA Security | support@capsulecrm.com 20 Dale Street, Manchester, M1 1EZ |
| OpenAI LLC | Chat GPT messaging services. | Customer entered data (account details, content), Content of communications between a customer and user | USA | SCCs | Data is encrypted at rest and in transit DPA | legalprivacy@openai.com 3180 18th St., San Francisco, CA 94110, USA |
| PostHog Inc | App guidance and product experience enhancement services. | Customer-entered data and behavioral analytics data. Including account details, user Details, browsing activity, content., | USA | DPF | Data is encrypted at rest and in transit. Data minimization (no sensitive data in events), role-based access controls. DPA | privacy@posthog.com 2261 Market Street #4008, San Francisco, CA 94114 |
| SMS Works Ltd | Enable SMS messaging | Phone number | UK | SCCs | Security | info@thesmsworks.co.uk St Brandon's House 29, Great George Street Bristol BS1 5QT |